Interpersonal Relationship Marketing: Reciprocity in Buyer-Seller Dyad with Customer Gratitude as Mediator
Research Article
This research examines relationships among customer focal antecedents, seller focal antecedents, customers feeling of gratitude, and norms of reciprocity. The two-fold objectives of this research are; 1. To investigate the role of customer focal and seller focal antecedents in the development of reciprocity; 2.To analyze the mediating role of customers feelings of gratitude in the development of norms of [...]